| Dedicated Server Support Plan Levels : |
1 | 2 | 3 | 4 | 5 |
| 99.5% Network Uptime SLA |  |
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| Free Faulty Hardware Replacements |
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| 24/7 Helpdesk Access | |
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| 24/7 Technical Support | |
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| 24/7 emergency Support - included |
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| Preferential Hourly Rate | |
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| 24/7 Server Monitoring - email notification |
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| Initial Security Hardening | |
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| Remote Reboot - included |
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| Server-Based Firewall - Management |
Self |
Self |
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| Free Backup Restores for Drives * |
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| CentOS 5 Operating System | |
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| Regular OS Patches/Updates - Notification |
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| Rbl Mail configuration | |
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| Monitoring of services with email notification | 1 | 2 | 5 | 10 | |
| Telephone Support | Yes | Yes | |||
| Support Time allocated** | 30 min | 1 hour | 2 hours | 3 hours | |
| PRICE per month | Free | $39.95 | $59.95 | $99.95 | $149.95 |
| 2nd Server | Free | $19.95 | $25.95 | $39.95 | $59.95 |
* Requires that you pay for our backup service.
Support Time allocated** per month
How do I order ?
Server management services can be added when you rent any wwbcity.com Server.
When can I ask for assistance?
Assistance is available any time, however outside business hours, the time is considered double time.
Level 5 Management
Level 5 Management is the most complete server care solution. It includes, complete 24/7 monitoring of your server's services with immediate response to fix any issue.